8 September 2014
The single most important thing in any business is its people. Products can be swapped and changed – they’ll evolve – but people are a different matter.
Looking back, I’m proud that we’ve found and developed some great talent, but admittedly we’ve lost some amazing people too. I often wonder where we could be now if we still had all those superstars. Imagine how potent we’d be as a team! It makes you realise how important it is to create somewhere that’s so spectacular, so special and so difficult for somebody else to replicate and reproduce.
That’s one of the reasons why we have a ten year club at UKFast, where Gail and I get the pleasure of giving people £10,000 after they’ve been with us for ten years. It’s not something most businesses do but on reflection it seems daft that they wouldn’t put a little bit money away for that rainy day – for that ten year anniversary where you can celebrate with that person and thank them for all the hard work they’ve done for you and for their team mates.
Great people form your culture. When you lose those sorts of people, it’s terrible. And how do you stop it from happening? Personally, I think you’ve got to do your level best to provide an environment that is imaginative and creative and where people genuinely love to come to work. That’s what we’re trying to do here at UKFast and it’s something we’ll continue to do well into the future.
What do you think? What makes a company worth sticking around for? Would you ever leave your job for a competitor?