29 January 2018

My secret formulaJanuary is the top month in the year for changing career. As a business leader that means it’s the prime time for you to lose your staff. And, if you do, you’ve only got yourself to blame.

Losing team members is the single most difficult part of business. Many years ago I remember one of our technical team coming to me to hand in his notice. He was moving to take on a role with Facebook. We simply couldn’t compete with the salary and perks of working for such a huge name in the industry. Gail and I were heartbroken.

It’s always hard when someone wants to move on from something you’re so passionate about. That being said, we decided to use it as a motivating factor. Realising the impact that losing a member of a team can have, we set about learning how to create a workplace that people love to be in and where people stay for life. We’ve learned the hard way at times, but are committed to creating a culture that lasts.

Invariably there will be people who say that a job for life is a thing of the past but I couldn’t disagree more. We’re learning every single day how to improve and evolve the workplace we have at UKFast and I am proud to have so many members of the Ten- and Five-Year Club. Only today we were celebrating one of the team being with us for 16 years!

So what’s the secret?

I don’t think there is any one secret. You have to create a culture that works for you and your business. A culture that puts people first and that is driven by the people within it. It’s funny, I was asked recently how I had built a culture like UKFast’s. One where there are fitness classes led by the team. Where there is a true family feel. Where dogs and babies are in the office every single day. It’s simple. I didn’t. My team built it.

It’s remarkable really and I wouldn’t change it for the world. Perhaps that’s the secret?

I’d love to hear your thoughts and tips in the comments below.

Listen in to my latest podcast for more tips on retaining talent. 


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