29 January 2018
Losing team members is the single most difficult part of business. Many years ago I remember one of our technical team coming to me to hand in his notice. He was moving to take on a role with Facebook. We simply couldn’t compete with the salary and perks of working for such a huge name in the industry. Gail and I were heartbroken.
It’s always hard when someone wants to move on from something you’re so passionate about. That being said, we decided to use it as a motivating factor. Realising the impact that losing a member of a team can have, we set about learning how to create a workplace that people love to be in and where people stay for life. We’ve learned the hard way at times, but are committed to creating a culture that lasts.
Invariably there will be people who say that a job for life is a thing of the past but I couldn’t disagree more. We’re learning every single day how to improve and evolve the workplace we have at UKFast and I am proud to have so many members of the Ten- and Five-Year Club. Only today we were celebrating one of the team being with us for 16 years!
So what’s the secret?
I don’t think there is any one secret. You have to create a culture that works for you and your business. A culture that puts people first and that is driven by the people within it. It’s funny, I was asked recently how I had built a culture like UKFast’s. One where there are fitness classes led by the team. Where there is a true family feel. Where dogs and babies are in the office every single day. It’s simple. I didn’t. My team built it.
It’s remarkable really and I wouldn’t change it for the world. Perhaps that’s the secret?
I’d love to hear your thoughts and tips in the comments below.