27 September 2019

It would be fair to say that it hasn’t been the most positive week in the UK. Brexit uncertainty continues to loom, while politicians argue in the House and the rest of us argue between ourselves. On top of that, summer is officially over and the rain has come!

But, fear not, there’s no need to be downcast. As we head into the weekend, today’s post is once again centred on making today a ‘feel-good Friday’. Along that vein, reading about people who go the extra mile never fails to make me raise a smile, so that’s what today’s post is about.

Now there is the extra mile in terms of really making someone’s day better with a bunch of flowers or a bit of extra effort, then there are those who really make the difference. They go the extra marathon!

Two such stories have caught my eye recently…

Flying the extra mile

When you think of awesome, friendly service, there is a profession that springs to mind: flight attendants, for many of whom it really hasn’t been a good week. Whilst they certainly don’t have the easiest of jobs, they rarely fail to deliver incredible levels of service.

One attendant went even further, to ensure that a young solo traveller had an inclusive, accessible experience. The 16-year-old traveller was born deaf and worried that because of this, they’d miss announcements about the journey.

Upon boarding the plane, an attendant handed them a handwritten note detailing everything about the journey ahead, noting the call button above that should they need anything, as well as emergency exits and safety information.

The story sparked an announcement from the airline, Delta, to say that they intend to make their flights more inclusive for deaf passengers.


Warm your heart

When James Anderson was called out to fix a boiler for a 91-year-old customer, neither he nor the customer could have guessed how their day would change.

The customer, who has acute leukaemia, received her invoice which totalled £0. James waived any charges and said that the company would be available 24 hours to help her and keep her as comfortable as possible.

The plumber runs a not-for-profit plumbing and heating repair firm to help support elderly and disabled people who may otherwise not be able to afford the cost of the service. Despite being in thousands of pounds worth of debt, he continues to offer the service to those in need.

After his story hit the national media, a GoFundMe page was set up and has so far raised almost £20,000.

These are just two of the many stories of people who go that extra mile to make life better for those around them. Have you got a feel-good Friday story to share?

Let me know in the comments below.


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