What is the NPS?
NPS is a universally used system for measuring and improving customer satisfaction.
An industry standard, the NPS is used across many industries to understand customers’ feelings on products and services by asking a single question: “How likely are you to recommend this company to a friend or colleague?”
What it means to UKFast
At UKFast we constantly strive to improve our score and monitor it daily. Every week, the entire company gathers together to discuss our current NPS, review client feedback, and set goals to improve it further.
We also gather written feedback from clients who choose to leave it. These comments mean a great deal to us. So, whilst our score is a valuable indicator of our performance, your views let us know what we’re doing right and where you think we need to improve.
Everyone at UKFast is incredibly proud of our industry-leading – and award winning – 24/7/365 customer service and we believe our NPS score reflects our passion for supporting people.