What is the NPS?
NPS is a universally used system for measuring and improving customer satisfaction.
An industry standard, the NPS is used across many industries to understand customers’ feelings on products and services by asking a single question: “How likely are you to recommend this company to a friend or colleague?”
What it means to UKFast
At UKFast, the team constantly strive to improve its score and monitor it daily. Every week, the entire company gathers together to discuss its current NPS, review client feedback, and set goals to improve it further.
The team also gathers written feedback from clients who choose to leave it. These comments mean a great deal. So, whilst UKFast’s score is a valuable indicator of our performance, customer views let the team know what they’re doing right and where you think they need to improve.
Everyone at UKFast is incredibly proud of its industry-leading – and award-winning – 24/7/365 customer service and believe its NPS score reflects the team’s passion for supporting people.